TESTIMONIALS from our CUSTOMERS
Island Dreams works hard so that your holiday goes nice and easy, with no hassles, or as our Aussie friends say, "No worries!" As a result, we are proud of our high repeat customer base. Here's a sampling of comments from our clients.
Hi Rae, I just wanted to email and say thank you for booking us a wonderful honeymoon. .Everything went perfect...from the diving, to the
hotel, the staff, all of it could not have went any more perfect for us. We are already talking about next year and will definately book it
through you guys. As well, I have been telling EVERYONE about divetrip.com and how wonderful you have been through the process. We
even met some divers who werent happy with their agent and said they would most likely give you a call in the future for thier dive trips.
Thanks again! I have your contact info saved for our next trip!
Tom and Kara Cunio,Columbus, IN
Hi Tina -- I just wanted to tell you thanks for your help in planning our recent trip to Indonesia. We had an incredible time...just incredible. We loved Hotel Santika & Thalassa Divers. Simone is awesome. KBR (Kungkungan Bay Resort) was a special treat and everything was so easy. We want to go back again...as soon as possible. Much appreciation for helping us plan a trip quite close to our departure date. Everything went smoothly and we were so pleased. It was our best vacation to date. Thanks again!
Deanne Morton, Sausalito, CA
I wanted you to know what a fabulous time we had in Mexico! Our travels to and from Cozumel were seamless, the hotel was wonderful and the diving was perfect! Casa Mexicana is a beautiful, spacious hotel with an incredible staff. They are quite accommodating and the hotel is spotless- the crew is constantly cleaning! Mariano and his brother Chino were our dive masters for the trip and they did an excellent job of working with a group of people with varying skill levels and underwater agendas. We saw a great variety of fish, several turtles and manta rays, and the coral formations were spectacular! All in all, it was a wonderful trip. We were so relaxed without our cellphones, pagers and emails. I am still tanned and calm several weeks out from the vacation! Thanks again for all of your help. I would definitely recommend you and your company to other friends who are traveling. We'll keep you posted on our next trip....
Michelle Milic, Boston, MA
"Thanks again for arranging my trip to Little Cayman Beach Resort. I had a great time at a great place. The diving was fabulous. Lots of big free swimming nurse sharks, two very curious reef sharks, tons of turtles, its a cornucopia of life, I am so glad I made that trip. Loved the resort, the people were absolutely the best I have dealt with at any resort, and the food was fantastic. I can't say enough other than had a GREAT time and will be going back!"
Bob Dougherty, Mountain Top, PA
"Tina has once again taken very good care of us. We leave on Sunday for Palau on the Big Blue Explorer, and then a couple of days on Kosrae. She is fabulous!!!"
Kay Pihl, San Diego, CA
"Susan is a great travel agent...and the fact that Island Dreams is a scuba diving agency makes it even better! I was very confident that what Susan planned for us would be great. She is very approachable, courteous, and never made me feel like I was bothering her with all my emails asking questions. I will definitely be a repeat customer of Island Dreams Travel."
Deb Wiles, Oxford, ME
"The service (at Gangga Island Resort & Spa) was amazing! The genuine care the hotel and dive shop staff had for our time, dive gear, and vacation experience was simply wonderful. Our trip was all-around great."
Danielle Barger, San Diego, CA
"Island Dreams made all arrangements without a hitch. Inn of Last Resort (Roatan) was fantastic, taking care of all of our needs. Diving was outstanding, and conducted by a professional staff. We had a terrific time!"
Dr. Glen Newman, Helmet, CA
"Hi Rae. Just wanted to let you know that the trip to Bonaire was terrific. Plaza Resort Bonaire was wonderful and we did not have one single problem with the reservations and/or flights. Thanks so much! Everyone loved the accommodations and the shore diving. We will be thinking about our next trip and get in touch. Keep me abreast of any really great specials. Thanks, again, for everything. Tell Ken that we were very pleased with your assistance!"
Penny Miller, Gateway Hammerheads Dive Club
"Hi Christy. We just want to thank you for yet another great trip. The air travel was very smooth in both directions. Aqua Safari
was a great dive operation, and we were VERY impressed with Casa Mexicana. The architectural design, service, cleanliness. and
location was outstanding. The breakfast bar was wonderful and we were very close to many outstanding restaurants."
David & Pamela King, Columbus, OH
"Dear Ken & Christy. We just returned from our seven days in Cozumel. Fiesta Americana and Dive House are better than ever! Though the damage from Wilma is still apparent, it was obvious the staff and residents have worked hard to return things to normal. They were friendly and very courteous. My husband got in 13 dives with Dive House and enjoyed every one of them. The Dive House staff are very helpful and know their way around the reefs. They allowed him to arrange his five days of 2-tank dives any way he wanted, which allowed him to buy extra dives. And we still had time to see old friends and the island. The boats were never overbooked and the dive masters were great. There were no problems checking in at the hotel and being all-inclusive, checkout was a breeze. We will definitely be booking with you again in the future."
Tammy & Lee Grannell, Corpus Christi, TX
"Hi Ken. Just wanted to drop you a line a say thank you for all your help last year when our trip was cancelled due to Hurricanes Emily and Wilma. We have returned to your company to book another trip this summer. Your outstanding kindness and customer service is unparalled to other agencies. You and your staff should be very proud in the pride you take when dealing with your customers! Once again thank you."
Sandra Karr, Whitehouse, TX
"Very easy planning this vacation. We received exactly what we wanted, and what we paid for. Island Dreams' agent Rae was easy to work with and everything was just what she said it would be. Thanks!"
George & Diane Williams, Spring Grove, IL
"Your quick efficient service makes Island Dreams my number one choice for dive travel arrangements."
Jim Conklin, Carlsbad, NM
"Just wanted to let you know that we loved the dive trip. We were so glad that we were diving with Aqua Safari. They picked us up from the pier at Hotel Cozumel about five minutes after all the Dive Paradise boats left. Dive Paradise boats were jammed with people (maybe they were big groups). Our ten divers had the entire big Aqua Safari boat. The Aqua Safari staff onboard were incredible ≠ they had fresh fruit and pastries and sodas for us in between the morning dives and served it to us. They were great help with our dive gear. Hotel Cozumel was great too ≠ I loved lounging by the pool and having the waiter bring me my drink. You can see the damage to the reefs from the hurricanes but the sea life is incredible. We saw lots of big fish, including three nurse sharks, eels, rays, octopi, splendid toad fish, etc. Thanks for setting up our trip!"
Barb Shadbourne, St. Louis, MO
"The whole trip was a great experience and the mix of people was very unique. I feel very fortunate to have had this opportunity to be able to go on this trip and explore those incredible reefs and meet so many nice people. You did an amazing job of organizing the group and I hope that we all meet again. I know how taxing it can be, so you have to know that your detail oriented personality is greatly appreciated. And I am truly looking forward to another one of your great adventure tours. Thank you Ken. You did a great job!"
Sharon Waddell, Houston, TX
(Sharon joined Island Dreams' group trip to Kungkungan Bay Resort, Lembeh Strait, Indonesia)
"Hi Susan. I just wanted to let you know our trip to Bonaire was a great success! Thanks for you help. What a great place. The reef is so healthy, there was a great diversity of fish and sea life. Easy dives (most were at least 60 minutes!) and warm water.
The Plaza Resort was nice. A little lax on the housekeeping, they could improve there, but a great location. Toucan Diving was really first rate. Our "check-out" dive was a full guided dive of the Eighteenth Palm dive site, we never had that before. Usually it's just get in, check your weights and get out! The food was good, we met some nice people. All-in-all a much too short trip! Thanks again, Chris."
Chris McNerney, Silver Spring, MD
"I just wanted to say thank you so much for all your help in planning our vacation to Fiesta Americana Cozumel Dive Resort. Even though the island had been pretty devastated by Hurricane Wilma, our hotel was up and running fantastically. Our rooms were ready upon arrival, even though we were a little early. I was very happy to walk into our room and find the AC blasting away, a wonderfully appointed room, with an awesome view. All the people who worked at the Dive House were very helpful, always had a smile, and eager to lend a hand. The equipment I rented was in very good condition, the dive sites were close and the best I had ever been to. Everyone in our group agreed that it is a must do trip that we will want to plan again very soon. My friends and I are going to talk about when we might want to travel again, and I will be getting in touch with you shortly there after. They say first impressions are very important, and you definitely made a good one. I'm looking forward to working with you on future trips, with and without my friends. Take care and hope to talk to you soon."
John Wheelis,Corona, CA
"Hello Ken. I just wanted to let you know that Island Dreams' agent Rae is fantastic! She has us booked at the Condumel Condominiums for 14 nights beginning December 31st. Rae has been so easy to work with; she actually made scheduling a trip fun. We will definitely use your company all the time! Thanks for the professionalism! We canít wait to get there and have a great time!"
Karen and Dave Quade, Fort Collins, CO
"Lembeh Resort was top-notch and the Lembeh Strait diving is fantastic if you appreciate muck diving. Our dive guide Andi was excellent! Food very good. Ambiance of the hotel excellent."
Jeanne Downey, Baden, PA
I just wanted to let you know that my brother and I returned safely from Belize and that we had a great time! The weather was perfect, the Mayan Princess was a great place to stay and the diving was spectacular! We upgraded one of our two-tank dive days to a three-tank trip to Turneffe Atoll which also proved to be some fabulous diving! The trip to Blue Hole was incredible too! We also snuck in two night dives and ended up doing a total of 14 dives in five days. The Amigos Del Mar dive shop also spoiled us. It was by far the best dive shop that we had ever experienced in our 45 combined years of diving! They changed our tanks for us between every dive, had fresh fruit and bottled water for us between dives, prepared home-cooked lunch for the three-tank dive days, kept our gear overnight so that we did not have to lug it back and forth every day and even gave us free soft drinks and Snicker bars during the Blue Hole and Turniffe dives! The airport transfers, diving arrangements and accommodations all came together seamlessly and without a hitch. You guys did a great job of coordinating all of that for us. It was also the perfect time of year to go because there were no crowds! Thanks for all you did to make our trip a great one! Moe McKnight, East Bend, NC
(From a guest who weathered Hurricane Wilma in Cozumel) "The thanks really goes to you and Island Dreams. Other people's inappropriate behavior was due to the lack of communication. The fact that I was able to receive accurate & timely information from you, Ken & the staff at Island Dreams enabled me to be more relaxed. You guys were my lifeline and you pulled through! I can't even begin to tell you how much wildly inconsistant, bad, and incorrect information (rumors) was coming from other guests and their mainland contacts.
This trip turned out to be a bit of an interesting study in humanity. Thanks again for your great support!"
Brandon Baldwin, San Carlos, CA
"Hi Ken. Just wanted you to know that Island Dreams' agent Susan did a fabulous job of arranging a trip to Cozumel for my boyfriend and me. She was very prompt in getting me the information I needed to make decisions and was very patient with us while we were figuring out dates. She also was able to work out a complicated flight schedule for Phil, and at a great price. Once again, I am very impressed/happy with the excellent service that Island Dreams Travel has provided me. I am sure I will be using your services again. Take care and hope all is well with you, Karen, and Pumpkin."
Carol Conroy, Cardiff, CA
"Just a quick note to let you know what a great trip we had at Wakatobi. You are right to continuously extol it's greatness! I've
been to many of the great dive destinations including the Coral Sea, PNG, and the Red Sea but Wakatobi is the best. Everything about the trip was "first class/world class". The Wakatobi staff and your Tina Miller were fabulous! I can't tell you how much I enjoyed the ease of communicating with Tina who set up everything for us. You guys are the best and you can be sure we'll use your services again on our next dive vacation."
Michael Canzoniero, Shoreham, NY
"Thanks for your help (when we had an 11th hour cancellation due to Hurricane Emily). I appreciate Ken's total lack of hesitation to help us out at the last minute. With customer service like that, I will definitely make Island Dreams my first call for dive travel in the future (and you can put that in your ads if you like)."
Erik Gaull, Washington, DC
"Just wanted to let you know I had a great time. Everything went well. Great hotel, great diving...just an all-around great trip. Thanks for your help Susan!"
Quin Pasquariello, Inkster, MI
"Ken: I want to thank you, Tina, and your fine staff for the travel arrangements made for our Wakatobi, Indonesia trip. It's quite remarkable what Lorenz has done since our amazing journey together a few years back. Thanks for doing what you folks do so well."
Mark Fleming, Houston, TX
"Just a note to let you know our dive trip to Cozumel was spectacular. The Fiesta Americana Hotel accommodations, the diving, Dive House and staff, were all fantastic. We would highly recommend this trip to any diver and we will definitely go back. Thanks for your assistance."
Jamie and Lori Ploppert, Providence Forge, VA
"Wanted to drop you a line to thank you for helping set up a wonderful trip. From walking into the airport to walking back out on the way home everything was as smooth as it could have been. I will certainly use your services for any future dive trips and recommend you to anyone who asks. Good Job!"
John Loy, Summerville, SC
"Hi Susan. I just wanted to tell you about the amazing time we had in Cozumel. We were lucky with the weather, but what really made our trip so special was our stay at the Presidente Intercontinental Cozumel Resort and Spa. First, upon on arrival they greeted my husband with Champagne and me with cold bottled water, as I am pregnant. Then we were upgraded to an ocean view room and they were able to fulfill our request for a non-smoking king size bedroom. My husband had a very good experience with Scuba Du for the 2 days and 4 dives he did with them. I had an equally good experience with the hotel spa when I got a facial. The spa facilities had been relocated into 2 guest rooms, but they made it work very well. The customer service was really what made our vacation so special. They treated us extremely well and made sure we were well taken care of. I can't tell you enough good things about the staff and our stay at the hotel, but please pass our gratitude along to them. In addition, thank you for helping us plan our trip and making it such a success."
Liane Tel, Austin, TX
"I would like to thank you for the great Cozumel package you booked for us. We just got back Saturday and everything went flawlessly. The transfer representative was waiting for us with information and our hotel transfer. Our flight times had changed but he still managed to find us at the airport. The Fiesta Americana Cozumel Dive Resort was wonderful. The rooms were clean and very large. The dive operation, Dive House, was great also. I will definitely be using Island Dreams travel again in the future. Thanks!"
Jim Fallis, Rushville, IN
"Island Dreams put me in a great hotel, at a great rate, with only 7 days advance & followed through with everything."
Robert Wiener, Sherman Oaks, CA
Re: Lembeh Resort and Kararu Dive Voyages in Indonesia.
"The trip exceeded our already high expectations! We've been all over the world and this was some of the most amazing diving we have done. Tina made the trip planning easy and everything went flawlessly. We can't wait to return to Indonesia and we would recommend Island Dreams without hesitation. Thanks!"
Nannette Van Antwerp, Valencia, CA
"WOW...what a great trip. I just got back today from the dive trip of a life time. Tina did a really great job helping arrange all the details. I've got some great memories (and some great video!). Thanks so very much for all your help."
Anthony Holland, Saratoga Springs, NY
(10 weeks: Australia, PNG, Guam, Yap, Palau. He's right...WOW! KDK)
"I was very pleased with your service and look forward to traveling with you again."
Chuck Cox, Temple, TX
"I just wanted to pass on to you what an outstanding job my Island Dreams' agent did for my recent trip to Cozumel with my daughter. As trips go, I'm sure it was one of the smaller ones she has arranged. None the less, everything was done in A plus order. Not a single hitch in anything. Such service is greatly appreciated by people simply wanting to dive and not worry about the details. She's a great asset to you company. I look forward to being able to work with Island Dreams in the future."
Bill Wallace, Frisco, CO
"Our hotel was an excellent place to stay - on the water, yet walking distance to town."
Ed Gorove, Evergreen, CO
"Just a quick note of thanks for the great service we got at the airport in Cozumel. Michael was amazed that we were recognized as Island Dreams folks. I pointed out the big neon pink tags you gave us that I had put on our bags! :-) Anyway, our arrival was swift and got us to La Ceiba in plenty of time to do two shore dives before dinner. Thanks again for all your help."
Parker Twist-Schlink, Humble, TX
"Hotel was very helpful with our children. Special service for our kids was appreciated. We just booked with you again for next year."
Craig & Sandy Brumels, Ada, MI
"Just wanted you to know we just got back from our trip to Cozumel and had a fabulous time. The hotel accommodations at Fiesta Americana were great. The food was good and plentiful. We really appreciated the all-inclusive when we got back from a dive, we could rinse off at the pool, then walk 5 steps to grab a bite to eat...well worth it for the convenience. The swim up bar at the main pool was might nice too:) Dive House was awesome. My partner had not been ocean diving and they were very helpful to her (and me). Bottom Line: Great time with no surprises or gotchas. We plan to go back again!"
Jim Griswold, South Riding, VA
"The trip was very exciting and a good value. My correspondence with Island Dreams was handled professionally and with accurate knowledge of the destination."
Mary Theobald, Brownsville, TX
"Our trip was excellent."
Ken & Cindy Jones, Angleton, TX
"Maybe I ought to be spontaneous more often! Tina came through like a champ, at the last minute. Everything, and I mean everything was perfect. Great, luxurious boat, super crew, very congenial fellow divers, and terrific weather. Wow! The chef even provided a birthday cake with candles...yes, I'm older, again. I managed to get in 21 dives in 5 1/2 days with plenty of down time for me. I think the most dives logged by a guy from Seattle was 27 dives. I met a wonderful 80-year-old who celebrated her birthday on the boat, also. She started diving at age 63 and her two sons, who are my age, brought her on the trip for her birthday. Is that great or what? She is a retired art teacher and we hit it off. She invited me to visit her in Hot Springs, Arkansas, where she lives in a retirement community with 10 golf courses. What an inspiration! The 18 divers were from all over the U.S. I ended up buddying with four guys who swam my butt off. The diving was great and I had a blast. Thanks for the cheerful help and great staff."
Alana Silcox, Houston, TX
"The divemasters were excellent - very safety conscious."
Lyn Morgan-Hill, Phoenix, AZ
"I have always found your staff to be quick, friendly and efficient and have not had a single glitch on any trip booked through you. Keep up the good work!"
Dennis McNally, Irvine, CA
"Ken, Thanks for your informative E-mail. I just finalized arrangements today with Jennifer for our trip to Cozumel. This is our 2nd year arranging our travel arrangements through Island Dreams and all I can hope is that this year turns out as good as the last. Jennifer has been great about working with me to get us the most out of our vacation! I was fielding information from 4 different travel agencies and, by far, Island Dreams was the most accomadating (and got back to me as they said they would with the information I'd requested). We're looking forward to our trip and, judging from last year, we'll have a wonderful time. Thanks again for the excellent service we received from Jennifer!"
Cindy & Art Moeller, Bairford, PA
"Let me say this again Ken, your agency is the best in the business. I have dealt with most of them by now and your company is the most professionally run out of them all. My hat is off to you and your excellent staff."
John Shobe - Resort Owner
And here is Ken's all time favorite:
"From: email@example.com (Olevia Tafiti)
Subject: Third Grade Oceanographers!
We would like to thank you for putting your Photo Gallery on the
internet. We loved the pictures of the fish and coral. They were
very colorful and artistic. They were amazing! Your shooting angles
were cool and awesome! You are a very creative photographer. You
have perfect timing for taking the photos.
You are lucky to live by the ocean. Your life must be wonderful
there. Maybe some of us could grow up and be like you.
Would you please put a paragraph or two about each fish or coral you
take a picture of? Please put some music to go with the pictures.
Maybe you should record the sounds of the fish. How about making the
fish move? Make a book about your adventures in the deep blue sea.
Ms. Tafiti's Third Grade Class
Island Dreams offers specials on airfare, lodging, diving and touring to diving and adventure destinations literally around the world. We will customize the duration and inclusions of any trip to meet your specific requirements. We know the way...because we've been there. Call Island Dreams for free brochures, accurate information, and the world's greatest diving!
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